How to join another operator's chat
You may join another operator’s chat to review the ongoing session or to offer extra support.
- Highlight the chat you want to join by clicking the box at the left of the chat in the chat list.
- Click Join. A dialogue box is displayed at the bottom of the Operator window.
- Join the chat. Important: When either Operator clicks End, the chat ends for all. An operator should only end the chat if confident the session is definitely over.