How to exclude visitors based on IP address
Set visitor IP addresses that should always be blacklisted by Visitor Monitoring and Chat Button HTML, one IP address per line.
- From the main menu of the operator client, go to Setup > General Account Settings. The General Account Settings window is displayed.
- On the Extra Security tab, enter IP addresses to be blocked. Tip: You can also use wildcards. For example: 123.123.123.*
- Save your changes.