How to create a ticket
Note: An Enterprise subscription is required.
- On the left pane of the desktop Operator Client, open the Tickets folder. The left pane is updated with Tickets folders. The upper-right area displays a list of tickets for the selected ticket folder.
- On the Tickets toolbar above the ticket list, click the Create a new ticket icon (document with star). The New Ticket dialog window is displayed.
- Enter the Name, set the Priority then enter the details of the ticket. Other details can be entered as required. Some custom options can be set by your administrator.
- Click Save. Tip: If the ticket was not assigned an owner, it is shown at the top of the list under the Owner (none) heading.