HELP FILE

How to create a ticket

Note: An Enterprise subscription is required.
  1. On the left pane of the desktop Operator Client, open the Tickets folder. The left pane is updated with Tickets folders. The upper-right area displays a list of tickets for the selected ticket folder.
  2. On the Tickets toolbar above the ticket list, click the Create a new ticket icon (document with star). The New Ticket dialog window is displayed.
  3. Enter the Name, set the Priority then enter the details of the ticket. Other details can be entered as required. Some custom options can be set by your administrator.
  4. Click Save.
    Tip: If the ticket was not assigned an owner, it is shown at the top of the list under the Owner (none) heading.