How to associate canned messages with a chat window
You can correlate specific canned message folders with a chat window. This can be helpful in an environment with multiple web sites to ensure that relevant messages are presented to operators.
- Using the desktop Operator Client, create a new custom chat window, as follows:
- From the main menu of the desktop Operator Client, go to Setup > Account Setup. The Account Setup window is displayed.
- On the left menu of the Account Setup window, click Chats > Custom Chat Windows > New
The New Custom Chat Window is displayed.
- On the Other tab, select the canned message folders you want to associate with the chat window.
- Save your changes.