How to answer messages from Twitter

Note: An Enterprise subscription is required.
Tip: To reply with a direct message to the customer, click Direct message (people) in the toolbar of the main pane.
  1. Select the Twitter thread (see How to view incoming Twitter messages).
  2. In the main pane, select the message in the Twitter thread.
  3. In the toolbar of the main pane, click Reply (arrow).
  4. Enter the response and click Send.