How to answer messages from Twitter
Note: An Enterprise subscription is required.
Tip: To reply with a direct message to the customer, click Direct message (people) in the toolbar of the main pane.
- Select the Twitter thread (see How to view incoming Twitter messages).
- In the main pane, select the message in the Twitter thread.
- In the toolbar of the main pane, click Reply (arrow).
- Enter the response and click Send.