How to answer an email
Note: An Enterprise subscription is required.
- Select the email thread (see How to view incoming emails).
- From the email thread in the main pane, select the email to respond to.
- Above the email details (Date, From, To, Subject), click Reply (single email icon).
- Enter the response, then, above the email details, click Send this email (single email icon).
Tip: When composing an email, the To, CC, and BCC fields remember email addresses used in the past. The list is maintained per-operator and is initially empty. To manage the remembered list, right-click the drop-down to delete a single addresses or the entire list.
Tip: To manage email signatures that you can insert in your emails and edit before sending, go to Setup > My Email Signature Setup. Proper permission may be required from your BoldChat administrator before you can manage your own signatures.