HELP FILE

How to allow operators to manage their own canned messages

Premier and Enterprise subscribers can allow operators to create messages for their individual use and organize canned messages according to their own preferences.

Set the following permission to allow operators to use the My Canned Messages feature:

Setup > Account Setup > General > Permission Groups > New/Edit > Account > Can Use Personal Canned Messages
Operators are now able create and manage canned messages on the operator client at Setup > My Canned Messages