HELP FILE

How to accept a ticket

Note: An Enterprise subscription is required.
  1. On the left pane of the desktop Operator Client, open the Tickets folder. The left pane is updated with Tickets folders. The upper-right area displays a list of tickets for the selected ticket folder.
  2. From the list, select the ticket to accept.
  3. On the Tickets toolbar above the ticket list, click the Accept this ticket icon. The ticket is immediately assigned to you. Your Operator name is shown as the Owner and the ticket is moved under your Owner heading in the list.
    Tip: If a ticket is not currently assigned to an owner, it will appear at the top of the list under the Owner (none) heading.