HELP FILE

Data Residency Options

Many organizations face challenges meeting strict cross-border data privacy and residency requirements. BoldChat helps you face these challenges by giving you control over where your data resides.

Beginning Oct 29, 2016, all new customers signing up for a BoldChat account can choose a data residency region where their Service Data will be stored, hosted, and replicated (that is, the information you submit, transmit, collect, post, store, or produce while using the BoldChat service). Your Service Data will remain in your selected region without unwanted transfer*. Existing customers will continue to have data residency in the USA; migration is not currently an option. Please get in touch with us if you have an existing account that requires modification for alternative approaches.

Important: When requesting a product trial, by default your account is created with the data residency location preference set as USA. Please let us know if you need to use a different region.
Note: *To the extent you utilize any third party or internal services or providers that are not set to the same data residency restriction and in anyway interface with BoldChat or its Service Data, LogMeIn bears no responsibility for information processed through those third party services or by third party providers outside of the designated geographic region.

Current data residency regions

  • United States (US)
  • European Union (EU)

Feature Specific Considerations

Video Chat. Your data residency choice applies to all Service Data associated with the Video Chat feature.

Video Server Locations
Location Video Server Locations
US US, Singapore
EU EU

Email. Emails sent/stored from our servers use your selected data residency region. However, to ensure compliance, you should also verify the location of your own email provider as specified in your IMAP or POP URL settings (for example, a Microsoft Exchange server used by your organization or a corporate gmail account) since once emails leave our systems they get routed via your email servers and BoldChat does not control their path or final destination. If you have any questions, please contact your email provider.

Third-party Integrations. When using third-party services integrated with BoldChat, appropriate controls should be put on data leaving/being stored outside of BoldChat to ensure compliance with your data residency requirements, since they are outside of the scope of this option.

APIs. Workflow, Integrations, Data Extraction and Provisioning APIs are available for accounts in all data residency regions. Integrations must use the API endpoint corresponding to the data region in which your account is hosted. For more information, see Bold360 and BoldChat Developer Center.

SSO Integration. SSO is available in all data residency regions. For details regarding setup, see How to set up SAML 2.0 Single Sign-On via an Identity Provider.

Known Limitations

  • The BoldChat iOS App for operators currently does not work with EU based accounts
  • The SMS service is currently offered via gateways located in the US only