HELP FILE

Basic Reports

Name Availability Notes
Basic Summary For a given date range this report contains:
Graphs for total chats, a summary containing the number of new visitors vs return visitors, number of invited vs customer initiated chats, most clicked chat button location, visitor chat acceptance rate, location where invitations had the highest acceptance rate, chat engagement rate and a number of other useful metrics. Based on the data included in the report, automated logic suggests one or more tips so that you can improve the quantity and quality of chat interactions.
Keyword Summary Same as Chat Keyword Summary and Visit Keyword Summary on Web Reports For a given date range, this report contains the list of top search engine keywords used by visitors to arrive on your website. See a detailed breakdown of visitors that engaged via chat as well as those that declined to, including metrics such as average answer time, average chat time, chat counts, visitor counts, average time on site, average page views, chat invite acceptance rate and more.
Mobile Summary Combined with Basic Summary on Web Reports For a given date range this report contains:
A summary containing the number of new visitors vs return visitors, number of invited vs customer initiated chats, most clicked chat button location, visitor chat acceptance rate, location where invitations had the highest acceptance rate, duration agents were logged in as available on a mobile device and a number of other useful metrics.
Free Summary Desktop Operator Client For a given date range this report contains:
Graphs for total chats, a summary containing the number of customer initiated chats, most clicked chat button location, missed chat opportunities, number of leads gathered and a number of other useful metrics. Based on the data included in the report, automated logic suggests one or more tips so that you can improve the quantity and quality of chat interactions.