HELP FILE

Where can I see an article's feedback?

You can find customer feedback at several places in the Console. For information on gathering customer feedback, see this article.

Dashboard > Feedback tab
On the Dashboard > Feedback tab you can see voices with negative and positive feedback.
Reports
On the Analytics > Reports page, run a report with Query, Feedback Type, and Feedback Reason selected to see all customer feedback.
API
You can also use the following API call to automatically generate the same information as you see in the Reports menu: https://my.nanorep.com/api/doc/v1.html#q=Get Reports