What is the Widget Usage Rate chart?

This chart shows the percentage of your site's users who use Bold360 ai. To view the chart, in the Bold360 ai Console, go to Analytics > Traffic.

Go to the Widget Usage Rate chart.

Visit Usage Rate: The percent of interactions (page loads) where the customer used Bold360 ai to get an answer by typing a question or selecting an article.

Visitor Usage Rate: The percent of customers on the website who engaged with the widget.