What is the Social Self Service (Facebook) widget?

The Facebook widget provides you with the option to offer immediate, automatic support by instantly answering users' questions on your Facebook page. The Facebook support application also enables an automatically generated 'Most Popular Questions' list, which shows your most popular questions in real time directly from the Bold360 ai analytics system.

Visit Pods Facebook page and click on the "Support? Type here..." widget. Ask a question in the "Get Instant Answers" box or choose one of the most popular questions below it and click on it.

  1. Click here to go to Bold360 ai's Facebook application page.
  2. In the menu in the bottom-left corner, click Add to Page.
  3. From the pop-up menu, select the Facebook page of your business.
  4. Browse to your business Facebook page and click Support (Bold360 ai's Facebook application) in the menu on the left.
  5. Log in with your Bold360 ai account credentials and follow the setup instructions displayed on the screen.