HELP FILE

What is the Q&A Traffic chart?

To view the Q&A traffic chart, in the Bold360 ai Console go to Analytics > Traffic.



Total Asked Questions
Shows you the number of total asked questions by visitors in the widget, and support center.
Answered by Bold360 ai
Shows you the number of automatic answers that were provided to the visitors by the widgets and support center.
Tickets
Shows you the number of escalations by email or forums that were performed in the widgets (Email button).
Chats
Shows you the number of chats escalations that were performed in the widgets (Chat button).
Click to call
Shows you the number of escalations by phone that were performed in the widgets (Phone button).