What is the Knowledge Base Usage Chart
The Knowledge Base Usage chart shows you how many questions were added or deleted in the knowledge base over a period of time.
To view the chart, in the Bold360 ai Console, go to .
The Knowledge Base Usage Chart provides you with a brief overview of how customer support has been operating over a specified period of time. This data enables you to ascertain how your customer team is functioning.
The legend for the Knowledge Base Usage Chart is as follows:
- The green line indicates the number of answers that were added to the Knowledge Base.
- The blue line indicates the number of answers deleted.
See also: Knowledge Base size Chart