What is the Bold360 ai Conversational bot?
Bold360 ai delivers a conversational bot solution that leverages our patented Contextual-Answers technology together with our proprietary Natural Language Processing solution.
The conversational platform of Bold360 ai provides a messaging-based user experience in which the Bold360 ai engine gathers information from the customer in a way similar to what a human agent would do in a regular conversation. Based on customer input and the engine's search capabilities, the Conversational Bot provides the customer relevant information.
Like other Bold360 ai widgets, the conversational bot can be deployed across multiple touchpoints. Furthermore, Bold360 ai allows for a dynamic selection of parameters that can be based either on integration with your API (or external ones) or based on dynamic lists that you provide to retrieve information. Here's what makes the conversational bot unique:
- Continuous Conversation
- Conversational prompts
- Dynamic Content / Personalization
- Buttons / Selection Options
You have the ability to customize the bot's "memory" and define the context in which the bot will remember pieces of the conversation. The bot's ability to remember context enables the conversation. Here's an example. Notice that the bot remembers that the context is currency exchange:
Just as with real agents engaging in real conversations, you can teach Bold360 ai to ask follow-up questions to gather the information it needs to answer the customer's question. In essence, the bot identifies the customer's intent and prompts for further information.
The following is an example with multiple prompts:
Dynamic Content / Personalization
You can define one article (one answer) that would answer a question based on dynamic information that can come either from an API or based on a dynamic table. The integration with your API can drive personalization in the bot and can answer questions like "What is the status of my claim?" or "How many miles are available for me to redeem from my account?"
You can also use a dynamic table to retrieve information based on context as shown in the following examples. Each uses a single article to retrieve parameter based information.
Buttons / Selection Options
Buttons allow you to add structure to the bot conversation and offer article-specific and follow-up actions. These buttons can either point to other articles/content, open a URL, or offer click-to-call.
Example (Buttons leading to articles/options):
Example (Buttons leading website or click to call)
Galleries help bring life and color into the bot conversation. You can use multiple images/pictures that the customer can scroll through and take action. You can also use them for product pictures and offers and have the user select between different products.