What is Bold360 ai?
Bold360 ai (formerly Nanorep) provides a personalized guidance channel, called Digital Experience Guidance (DEG), which is accessible any time during the customer's digital journey. Our solution is a powerful yet simple one that makes digital service the preferred experience for your customers.
Customers are increasingly engaging with companies, they are looking for a quick resolution to their questions or issues. Whether a touchpoint is deployed as a self-service widget, on your help pages, in your agents' console, via mobile-, social media- or web platforms, the Digital Experience Guidance (DEG) solution of Bold360 ai assists your customers to find help themselves while allowing you to gracefully guide them to more suitable engagement channels when necessary.
Bold360 ai delivers continuous intelligence that lets you identify gaps in customer experience as well as distinguish specific actions to take to close those gaps. We can anticipate your customers' needs and discover new ways to enhance their experience.
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