What does Bold360 ai learn automatically?
Bold360 ai's sophisticated knowledge base software and algorithm has learning capabilities to increase accuracy, efficiency and help you grow your Knowledge Base.
Bold360 ai automatically performs and learns the following:
- Popular visitor questions, automatically grouped by meaning and topic
- Agents' answers are automatically learned and suggested (automatic/manual approval before publishing)
- Learning additional phrasings by monitoring agent activity
- Word meaning and relevancy through Natural Language analysis.
- Search prediction (auto complete)
- Spelling corrections including unique words per customer