What are the user privileges in Bold360 ai?
There are four different user privileges in Bold360 ai:
1. Account Manager: Can control any aspect of your Bold360 ai account (i.e Access the analytics, answer tickets, manage the knowledge-base).
2. Account Watcher: Read-Only privileges. Can only review the Knowledge Base and the analytics. Cannot answer tickets.
3. Agent: Can only answer tickets. Cannot review the analytics.
4. Knowledge-Base Manager: Can edit the Knowledge Base and manage users. Can manage your reps activity and review the analytics.
For more information about each of these roles, read How to choose a role for a user?
Users can get custom privileges under Advanced Credentials. For more information, see How do i add a new user?