HELP FILE

What are the different automatic translation modes?

Translation functionality is available in three modes in Bold360 ai:

On-the-fly mode (Automatic Language Translation using Google Translate API)
  1. The website is set to English.
  2. User sees the Bold360 ai widget in English.
  3. The user's native language is Spanish and types a question in Spanish.
  4. Bold360 ai translates the widget into Spanish, searches in Spanish KB, if there is no result in Spanish KB, it will search in the English KB. If there is an English result, it will translate the search result to Spanish and display it.
Detect-only mode
  1. The website is set to English.
  2. User sees the Bold360 ai widget in English.
  3. The user's native language is Spanish and types a question in Spanish.
  4. Bold360 ai searches in Spanish KB, if no result can be found a message shows up: No result.
Off
  1. The website is set to English.
  2. User sees the Bold360 ai widget in English.
  3. The user's native language is Spanish and types a question in Spanish.
  4. Bold360 ai does not search nor translate. A No result message is displayed.