What are the Bold360 ai interfaces options?
This article provides an overview of the most popular interfaces Bold360 ai offers. All of the interfaces are available for mobile and desktop deployments.
- Floating widget
The Floating widget is an interactive window which allows your customers to ask questions and get instant answers, wherever they are on your website. The widget is positioned at the bottom left or right corner and shows answers that correspond to the question and how it is worded, immediately when a customer begins typing a question. After the answer is provided, the customer can search for additional responses, browse FAQ or channel their request according to your customer service strategy.
Motivation: Provide the specific information your customers need where they need it.
- Support Center
Increase the likelihood of customers finding what they need on your site via a full page that combines a set of Bold360 ai powerful tools: search, navigation, and dynamic FAQs. Bold360 ai SEO support page enables customers to reach the information even using global searches such as Google. The support center increases the likelihood of customers trying to self- serve first, as well as implement a sophisticated channeling approach.
Motivation: Provide your customers with a high performance help center where they can easily navigate and search to obtain rich content.
- Embedded widget
Offer your customers to search for answers and view FAQs in a highly consumable fashion. Very useful to embed in the contact us area so customers find the information they are after, eliminating the initial intent to contact human assisted channels.
- Conversational bot
It was designed to change user experience from simple article searching to conversation-based interactions. Your website visitors will ask questions just like they would ask them to real person and widget will do its best to response in the similar manner.
To find more information, see What is the Bold360 ai Conversational bot?