Visit Chat Interactions
Use this report's default settings to see which search terms drive a high volume of chat interactions.
The Visit Chat Interactions report shows the visit data associated with visits which also had a chat interaction. The report provides the total number of chats (grouped in one of a variety of ways) and then the number of those chats associated with either a new or return visit. Also included are the average time the chat customers spent on site, the average and total number of page views they had, the number of the chats occurring from invitations, and the average chat message count and duration.
Any Rule with no chats on visits does not display on the report. Only the top 100 Keywords with the most visits are shown.
- Avg Time
- Avg Time
- AMC. Average Message Count for answered chats.
- ACT. Average Chat Time for answered chats. Time from answering a chat until it closes, specifically, all the time between the first agent answering the chat and the final agent assigned to the chat when it closes, adds up to the ACT calculation for the final agent.