HELP FILE

Ticket Export API

You can use the Bold360 ai Ticket Export API to download ticket data to XML or CSV format.

Syntax

https://my.Nanorep.com/common/api/ticketexport.xml?username=USERNAME&pw=PASSWORD&kb=KB&label=labelid&month=7&year=2013&includeText=true&closeOverdue=true&format=xml

Parameters

Name Description
username The username used to log into my.Nanorep.com (user account requires KB manager or admin permission).
password The password used to log into my.Nanorep.com (user account requires KB manager or admin permission).
kb The target Knowledge Base.
label The label ID when you want to export tickets from a specific label.
month The target month, for example 7.
year The target year, for example 2013.
includeText Set to true to include the ticket correspondence.
closeOverdue
  • Set to true to return overdue tickets
  • Set to false to return tickets that were not overdue
format Format should be set to one of the following:
  • xml
  • csv

Return values

The returned data will include the list of tickets, and each ticket will include the following information:

  1. Ticket title
  2. Ticket body
  3. Ticket email address
  4. Ticket Status (open or closed)
  5. Ticket Time & Date
  6. Agent Reply Time & Date
  7. Ticket correspondence

Viewing and working on the data in Excel

To view and work on the data in Excel, please follow the steps below:

  1. Browse to the API using your browser.
  2. Right click on the page and "Save As" to a CSV / XML file.
  3. Open the file in Excel.