HELP FILE

Support Center information for SEO experts

Google can crawl iframes on a website and is indexing the URLs of the iframe itself, not the parent URL. The same applies to the links inside the iframe.

The iframe URL and the URL of the links within the iframe point to a sub-domain. You can read more about the effect of using a sub-domain on your Google ranking here .

The challenge when setting up a Support Center is to avoid Google opening the iframe page instead of the Support center page.

Bold360 ai solution

In the Bold360 ai solution for a support center, the iframe URL address is a CNAME provided by the customer.

E.g. support.acmeCorp.com

This iframe is hosted in a page that is defined by the customer as part of the site and will probably have a URL such as: <domain>/support.

For example, acmeCorp.com/support.

In the iframe, we present navigation links and articles. These include a link to the support page, 'Home', label pages and article pages.

All these links have the following structure: <CNAME URL>/Label1/Label2/Article-ID/Article-Title,

For example. support.acmeCorp.com/General/How-to-Contact/12345/our-branches-opening-hours.html

Search engine flow

The engines crawls the hosting page and into the iframe. In the iframe, it crawls deeper and collects the information for all the articles and label pages. All of this content is part of the sub-domain assets. The score and links are, therefore, related to the sub-domain.

When you want to find an article using Google, you search for the text that is in one of the articles. Google finds the article page and redirects to a page, which has the subdomain URL.

When the user clicks the article, the sub-domain URL opens. Bold360 ai redirects all these links back to the parent page, while maintaining the direct path to the relevant article. Eventually, the parent hosting page will have a URL such as:

acmeCorp.com/support?path=/General/How-to-Contact/12345/our-branches-opening-hours.html

While the iframe inside would maintain the URL received by Google: support.acmeCorp.com/General/How-to-Contact/12345/our-branches-opening-hours.html

How does the sub-domain structure effect your SEO ranking compared to a sub-folder structure?

In late October, 2012, Matt Cutts of Google's Webspam team clarified the subdomain/subdirectory situation as far as Google was concerned. He said:

"The historical reasons why you might have wanted to go for a subdomain don't really apply as much, and that leaves you with, okay both are on the same domain, overall, and so it's really a question of which one is easier for you."

Therefore, your entire site will benefit from the effects of search engine optimization.

How can I track sub-domain analytics and include it with my main site analytics?

Refer to the multi-domain tracking guide for Google Analytics, click here.