HELP FILE

Support Center Customization

The support center is fully HTML supported and you can change the templates within its HTML code.

  1. Go to Touchpoints > Support Center and click the Page Templates tab. The HTML Master page set-up is displayed, which you can then customize using placeholders (documented here).
  2. Use the special syntax in the tables below to insert the dynamic content (i.e article body) to your pages.

    Entity Selector Placeholders

    Attributes

    Syntax

    Description

    Name

    Type

    < nR:Entity type="label" id="B025" >

    Selects the specifed label by ID

    label

    Entity Selector

    < nR:Entity type="article" id="B025" >

    Selects the specifed article by ID

    article

    Entity Selector

    Repeater Placeholders

    Attributes

    Syntax

    Description

    Name

    Type

    labelId = -1 articles with no parent labellabelId = < %Label.ID% > current label ID, maxItems, sort(=faq), days

    < nR:Repeater type="article" sort='faq' labelId='1234' > ... < /nR:Repeater >

    Repeaters enclosed code for each article in the specified enumeration

    article

    Repeater

    labelId, maxItems, sort(=faq), days

    < nR:Repeater type="attachment"> ... < /nR:Repeater >

    Repeaters enclosed code for each attachment for current article

    attachment

    Repeater

    < nR:Repeater type="phrasings"> ... < /nR:Repeater >

    Repeaters enclosed code for each phrasing for current article

    phrasing

    Repeater

    type='root'/'all'/'nestedUnder/list'maxItems='10' (OPTIONAL)

    < nR:Repeater type="label"> ... < /nR:Repeater >

    Repeats for each Label

    Label

    Repeater

    < nR:IF condition="Site.IsMultiKB" > < nR:Repeater type="language" > < a href="< %Lang.URL% >" >< %Lang.Code% >< /a > < /nR:Repeater > < /nR:IF > Repeats for each separate language KB Language KB Repeater
    Value Placeholders

    Attributes

    Syntax

    Description

    Name

    Type

    < %Site.Name% >

    Configured site name

    Site.Name

    Value

    < %Site.Domain% >

    Configured site domain

    Site.Domain

    Value

    < %Site.URL% >

    Configured site URL (includes http/s)

    Site.URL

    Value

    < %Site.Account% >

    Configured site Account

    Site.Account

    Value

    < %Site.KBID% >

    Current knowledge-base ID

    Site.KBID

    Value

    < %Label.Name% >

    Label name

    Label.Name

    Value

    < %Label.ID% >

    Label ID

    Label.ID

    Value

    < %Label.Link% >

    Link to dedicated label page

    Label.Link

    Value

    < %Label.Count% >

    Amount of elements in label

    Label.Count

    Value

    < %Label.PositionInPath% >

    0 based index of position in current path, -1 returned if label is not in path

    Label.PositionInPath

    Value

    < %Article.ID% >

    Article.ID

    Value

    < %Article.Title% >

    Article.Title

    Value

    < %Article.Body% >

    Article.Body

    Value

    < %Article.Link% >

    Article.Link

    Value

    < %Article.AttachmentCount% >

    Article.AttachmentCount

    Value

    < %Article.Attachment.URL% >

    Article.Attachment.URL

    Value

    < %Article.Attachment.Name% >

    Article.Attachment.Name

    Value

    < %Article.MetaDescription% >

    Articles Meta-Description

    Article.MetaDescription

    Value

    < %Article.PhrasingCount% >

    Article.PhrasingCount

    Value

    < %Article.Phrasing% >

    Article.Phrasing

    Value

    < %Repeater.Ordinal% >

    The ordinal for current repeater loop

    Repeater.Ordinal

    Value

    Use in condition "Page.Type=Home" to check page type:Home/Label/Article

    < %Page.Type% >

    Determines the current page type

    Page.Type

    Value

    checks if current Label is the current page label

    < nR:IF condition= "Article.IsPageArticle" >

    Article.IsPageArticle

    Value (condition only)

    check if the current Article is the current page article

    < nR:IF condition= "Label.IsPageLabel" >

    Label.IsPageLabel

    Value (condition only)

    < %Site.NanorepDomain% >

    Places Bold360 ai servers domains

    Site.NanorepDomain

    Value

    < %Page.Error% >

    The error that is displayed