HELP FILE

SMS Reports

  • SMS Status Summary
    This report provides the status of new SMS conversations created in the date range specified.
  • SMS Assignment Status Summary
    This report provides the status of new SMS assignments assigned in the date range specified. It includes details about the number of unanswered and answered texts for open as well as ended assignments.
  • SMS Activity Summary
    This report contains details such as the number of texts sent and received, average time to respond, number of answered, ended answered and ended unanswered texts along with average speed to answer and average time to end for answered.
  • SMS Assignment Activity Summary
    This report contains details such as the number of texts sent and received, average time to respond, number of answered, ended answered and ended unanswered texts, along with average speed to answer and average time to end for answered.
  • SMS Performance Reports