SMS Assignment Status Summary
This report provides the status of new SMS assignments assigned in the date range specified. It includes details about the number of unanswered and answered texts for open as well as ended assignments.
All new text chats are accounted for in one of the categories to the right of the New column.
- New messages created in the date range specified.
- New messages still unanswered and open.
- New messages answered and still open.
- New messages currently closed and unanswered.
- New messages currently closed and answered.