Set agent hours
You can set unique business hours per agent.
- Create or edit an agent, as follows:
- At admin.bold360.com, go to Organization > Agents.
- On the Agent Management page, select an existing agent or click Create New.
The New/Edit Agent page is displayed.
- On the Agent Hours tab, select Set hours of availability for this agent.
- Set the agent's time zone.
- Set the agent's hours, as follows:
- Click Add business hours to display the settings pane.
- Set the hours.
At any time outside the range, the agent's status is set to Away.
- To prevent the agent from manually setting their status to Available outside their hours of availability, select Prevent manual override.
- Save your changes.