Set a policy for failed login and forgotten password requests
Control how many times agents are allowed to fail login or request a new password.
- At admin.bold360.com, go to Global Settings > Login Controls.
- Under Security, choose your settings:
Option Description Block forgotten password requests after X per X hours Agents can request password reset this many times in the given time period. Disable agent login after X failed login attempts per X minutes Agents are prevented from logging in after this many failed login attempts in the given time period.
- Save your changes.
Changes are applied to your entire account.