HELP FILE

Search Log

To view the chart, go to Analytics > Search Log.Bold360 ai displays the recent 5,000 questions your users were asking on your website and the answers they get. Those questions and answers are intelligently grouped using Bold360 ai's natural language algorithms.

You can use this list to fine tune your knowledge base:

  • You can easily view the actual questions asked by your customers and the answers returned to them by Bold360 ai.
  • You can correct any wrong answer by clicking on it and then editing it.
  • Trends are automatically tracked and displayed. By viewing trends, you can understand which topics (questions) are more or less trending compared to the previous time period.

You can filter questions by keyword, unanswered questions or answered questions.