The report contains the number of Salesforce Contacts and/or Leads created (manually or automatically) in Salesforce from a total number of answered chats.
See activity for a specified date range.
- Total number of chats started.
- Number of chats that agents answered.
- Number of messages that agents sent.
- Number of Contacts added to Salesforce.
- Number of Leads generated and added to Salesforce.
Note: When no custom operator filters are selected the chatbot is excluded from report.