Restrict customers' ability to chat or be monitored

Gain control over who is able to chat with your organization.

  1. At, go to Global Settings > Restrictions. The Restrictions page is displayed.
  2. Choose your settings.
    Option Description
    All HTML must be associated with a Website definition Prevent visits from buttons lacking a website association or to require website validation.
    Visit IP Ignore List Add URLs that will not be monitored by the chat button HTML code. That is, customer information will not be collected for visits from listed URLs.
    Extra Security Enter IP addresses to be blocked from engaging in chat.
    Tip: You can use wildcards. For example: 123.123.123.*
  3. Save your changes.
Changes are applied to your entire account.