HELP FILE

List of cookies used by Bold360

Bold360 cookies track the actions associated with a website customer's activity on this website to allow the website owner to provide accurate, helpful and feature-rich web chat features.

This data is handled as follows:

  • Suppressible by the customer who limits browser cookies
  • Used to identify behavior of a user on the website for purposes of Bold360 chat features (e.g. aggregated performance/analytics reporting, chat, visit, conversion history individual reporting)
  • Only useful during the visit or upon a subsequent visit
  • Not available between customers
  • Protected by the Bold360 secure infrastructure

The first five (5) are targeting types for uniquely identifying the website user within the Bold360 service and are used for things like targeted chat invitation, allowing a chat agent to better assist the website customer during a chat session, and for aggregate reporting. The latter four (4) are strictly necessary and only used for chat-related functionality.

Cookie _bcvm_vid_XXXXXX
Host 1st Party Website
Type 1st Party
Category Performance/Functionality
Expiration End of session
Purpose Stores a unique, anonymous identifier (VisitID) to allow Bold360 to recognize a particular browsing session or visit to the website.
Creation When the website user loads a page containing the Bold360 chat button/customer monitoring script or when a chat session launches.
Cookie _bcvm_vrid_XXXXXX
Host 1st Party Website
Type 1st Party
Category Performance/Functionality
Expiration 1 year
Purpose Stores a unique, anonymous identifier (VisitorID) to allow Bold360 to recognize the website user during current and subsequent visits to the website.
Creation When the website user loads a page containing the Bold360 chat button/customer monitoring script or when a chat session launches.
Cookie bc_pv_end
Host 1st Party Website
Type 1st Party
Category Performance/Functionality
Expiration 30 seconds
Purpose Improves accuracy of pageview tracking when a website user (customer) moves between pages.
Creation When the website user changes pages.
Cookie bc-visit-id
Host bold360.com
Type 3rd Party
Category Performance/Functionality
Expiration End of session
Purpose Same as _bcvm_vid_XXXXXX. Stores a unique, anonymous identifier (VisitID) to allow Bold360 to recognize a particular browsing session or visit to the website.
Creation When the website user loads a page containing the Bold360 chat button / customer monitoring script or when a chat session launches.
Cookie bc-visitor-id
Host bold360.com
Type 3rd Party
Category Performance/Functionality
Expiration 1 year
Purpose Same as _bcvm_vrid_XXXXXX. Stores a unique, anonymous identifier (VisitorID) to allow Bold360 to recognize the website user during current and subsequent visits to the website.
Creation When the website user loads a page containing the Bold360 chat button / customer monitoring script or when a chat session launches.
Cookie _bc-curl
Host 1st Party Website
Type 1st Party
Category Strictly Necessary
Expiration End of session
Purpose Identifies the state of the layered chat window when the website user changes pages on the website so the chat window can be maintained.
Creation When the layered chat window is opened.
Cookie _url-cid
Host livechat.boldchat.com
Type 3rd Party
Category Strictly Necessary
Expiration End of session
Purpose Used to identify the cached URL of the open chat window for the website user.
Creation When the layered chat window is opened.
Cookie _bc_aa* (_bc_aas, _bc_aaq, _bc_aasi-XXX-XXX-viewed, _bc_aasc)
Host livechat.boldchat.com
Type 3rd Party
Category Strictly Necessary
Expiration End of session
Purpose Used to identify the current state of auto-answers being shown to the customer within the chat window.
Creation When auto-answers is shown and used within the chat window, and only if Local Storage is not supported by the browser.
Cookie _reboot-cid
Host livechat.boldchat.com
Type 3rd Party
Category Strictly Necessary
Expiration End of session
Purpose Used to track the chat URL to be reloaded after a Rescue-initiated reboot (in order to reconstitute the chat session).
Creation When a Rescue-initiated reboot is triggered.