Knowledge Base Analytics: Most Escalated, Most Popular, Most Liked/Disliked
To view Knowledge Base analytics, go to.
- Most Popular
- The most commonly asked questions.
- Most Escalated
- The questions that most often lead to escalations.
- Most Liked
- Questions that received the most "like" responses.
- Most Disliked
- Questions that received the most "dislike" responses.
- Click any question to see a graphic visualization of a question's trend over time.
- Use the search box (by keyword) to filter by any specific question. The filter applies to all four charts.
- When applicable, Context is shown in parentheses.