HELP FILE

Knowledge Base Analytics: Most Escalated, Most Popular, Most Liked/Disliked

To view Knowledge Base analytics, go to Analytics > Knowledge Base.

Most Popular
The most commonly asked questions.
Most Escalated
The questions that most often lead to escalations.
Most Liked
Questions that received the most "like" responses.
Most Disliked
Questions that received the most "dislike" responses.

Tip:
  • Click any question to see a graphic visualization of a question's trend over time.
  • Use the search box (by keyword) to filter by any specific question. The filter applies to all four charts.
  • When applicable, Context is shown in parentheses.