HELP FILE

Keyboard shortcuts

Use these keyboard shortcuts to get around quickly in Bold360.

Ctrl + Alt + H
View a list of all available shortcuts.
Tip: This is also where you can toggle shortcuts on and off. This is useful if you are using one of the Bold360 shortcuts for another purpose.
Ctrl + Alt + I
Move up to focus on the next item in the task column (along the left side of the workspace).
Ctrl + Alt + K
Move down to focus on the next item in the task column (along the left side of the workspace).
Ctrl + Alt + J
While working in a swimlane on the right side of the workspace, move left to the next open item.
Ctrl + Alt + L
While working in a swimlane on the right side of the workspace, move right to the next open item.
Ctrl + Alt + M
Switch between extended (maximized) view of the active task and simple (minimized) view of multiple tasks.
Ctrl + Alt + N
When viewing multiple items, this opens and closes the Customer Info section of the active task.
Ctrl + Space
While in the chat field, check for Smart Responses
Enter
Accept the selected item and begin working on it
Shift + Enter
Accept an item without working on it right away (Quick Accept). If a welcome message is set for the Agent then clicking Quick Accept also sends that message to the customer. See Set customer greetings.