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Invite Summary

Analyze the effectiveness of your Auto Invite Rule Sets.

Fastpath: report.boldchat.com > New Report > Visit > Invite Summary

The Invite Summary report, grouped only by proactive invitation rule, shows the number of times the invitation was offered, accepted, declined and ignored. Percentages are included as well.

Qualified
Customers who met all the criteria for an invite, regardless of availability.
Sent
Customers who were actually sent an invite.
Accepted
Invitations accepted.
Declined
Invitations declined
Ignored
Invitations ignored
Inv %
Percentage of customers invited who met all the rules regardless of availability
Accept %
Percentage of invitations sent that were accepted