Analyze the effectiveness of your Auto Invite Rule Sets.
Fastpath: report.boldchat.com > New Report > Visit > Invite Summary
The Invite Summary report, grouped only by proactive invitation rule, shows the number of times the invitation was offered, accepted, declined and ignored. Percentages are included as well.
- Customers who met all the criteria for an invite, regardless of availability.
- Customers who were actually sent an invite.
- Invitations accepted.
- Invitations declined
- Invitations ignored
- Inv %
- Percentage of customers invited who met all the rules regardless of availability
- Accept %
- Percentage of invitations sent that were accepted