Invite customers to chat after missing them (Chat Recovery)
When agents are unavailable, customers may nonetheless click on a chat button without making real-time contact. When an agent becomes available, Bold360 can inform them that a customer who wanted to chat is still on the site (this is called recovery). The agent can then choose to invite the customer to chat.
- Set the chat invitation to show for chat recovery:
- At admin.bold360.com, go to Customers > Invitation Settings.
- On the Invitation Settings page under Chat Invitation Shown for Chat Recovery, select the chat invitation you want customers to see.
- Enable chat recovery per agent.