Invite customers to chat after a short delay (Instant Chat Invite)
You can set Bold360 to automatically invite customers to chat after they are on your site for a set amount of time. This does not involve rule sets, so it is relatively quick and easy to configure.
- At admin.bold360.com, go to Customers > Invitation Settings.
- Under Invite customers after a delay, set the number of seconds to wait before automatically inviting the customer.
- Under Chat invitation shown after delay, choose the custom chat invitation to show to customers.
- Save your changes.
Changes are applied to your site. You do not need to re-generate your HTML snippet.