HELP FILE

I have just installed the widget and there are no Q&A shown, why?

You probably forgot to associated the domain to the Knowledge Base.

To associate the domain to the Knowledge Base, do the following:

  1. In the Bold360 ai Console, go to Touchpoints > Widgets.
  2. Click Personalize in the version of the Widget for which you want to make the change.
  3. Select the URL or domain that you change.The Settings page for your Widget is displayed.
  4. Under the Basic tab, Choose the knowledge base from the drop-down list.