Receive internal support in Microsoft Teams
To get internal support from the bot, search for Bold360 in the search field of Teams. When the app opens, you have the following options:
- Get instant self-service support
- Type your question at the bottom of the app to get an immediate answer for the bot. If the bot does not provide any answer, try to rephrase your question.
- Escalate chat to a live agent
- When the answer that the bot provides is insufficient, you can escalate the chat to a human agent. Send a message to the bot with the word escalate and wait for an agent to join the chat.
- Add Bold360 to your Teams apps
During a conversation, you can add Bold360 to your Teams apps so that you can find it easier later on. To do so, click Add at the top of the app. You can open Bold360 from your Teams apps.