How to use the Harmony widget skin?
To provide smoother experience for your customers using the bot and a live agent in Conversational mode, you can now choose the Harmony widget skin. The Harmony skin offers the following benefits:
- Smooth animations on selecting quick options and persistent options
- Simplified look: customer icon has been removed
- Clear visual separation between bot and live agent
- Animated transition when is chat is transferred from the bot to a live agent
- Pre-chat form is now inline
- Added agent typing indicator animation
- The End Chat button is now an icon
- Removed the Email transcript to me button
The customer has the following experience when using the Harmony widget skin:
- In the Bold360 ai Console, go to .
- Click Personalize under the widget type that you want to modify.
- Select a knowledge base or URL to customize.
- On the Basics tab, select Harmony from the Skin drop-down list. Contact your Customer Success manager if this option is not available.
- Save your changes.
Check out our sample video on the new Harmony skin.