HELP FILE

How to prevent access to a Support Center's inner URL?

Every article has a relevant inner and outer URL. So, for example, you have:

URL # 1: https://support.mysite.com/Contact-us/864734431/Contact-us.htm

  • An internal iframe URL such as: https://support.mysite.com/Contact-us/864734431/Contact-us.htm
  • An outer URL (where the iframe is inserted): https://www.mysite.com/en/support#/path/Contact-us/864734431/Contact-us.htm

There are two ways to proceed from here:

  1. Change the contact us page address from the internal URL to the outer URL
  2. Ask your Bold360 ai Success Manager to leverage the option that prevents the opening of a support center iframe as a standalone. Instead, if we detect that the page doesn't have a parent, we automatically redirect to the outer URL. In this option you don't have to change the addresses.

Please get back to us on which option you would rather use.