HELP FILE

How to lock an article

Some articles can be of higher importance to your organization than others. You might want to ensure that changes in these articles cannot be done easily or set them up so that only specific user roles are able to make any changes.

You can lock an article so that only you can edit it. To do so,

  1. In the Bold360 ai Console, go to Knowledge > All Articles and select the article that you want to lock.
  2. In the article editor, go to the Options tab.
  3. Click Lock article at the bottom of the page.
  4. Save your changes. A locked icon will appear at the top right corner of your screen.

To unlock an article, first verify that the role you are assigned has permission or seniority to unlock articles. Then go to the article options, and click Unlock Article. If your user role is not allowed to unlock an article, you will not see the unlock button.

Note: You can only lock published articles. If you do not see the Lock article button, contact your Success Manager to enable the Article lock feature for your account in the Bold360 ai Admin Console.