HELP FILE

How to forward tickets to another KB?

Bold360 ai allows you to forward tickets from one KB to another KB using a 3rd-party integration.

  1. Choose the Knowledge Base in which you want to receive all the tickets.
  2. Go to Admin Center > Ticketing Settings.
  3. On theTicketing basic tab, copy the KB email address.
  4. Go to theKB that you want to transfer tickets from.
  5. Go to Admin Center > Ticketing Settings.
  6. On theTicketing basic tab, under 3rd party integration, paste the KB email address.
It takes couple of minutes for the forwarded item to appear in the destination.