How to enable full correspondence of ticket history
To view the full ticket correspondence on each ticket, a variable to the signature must be added as follows:
- In the Bold360 ai Console, go to Admin Center > Ticketing Settings.
- On the Signatures tab, click on a signature to edit.
- Add the " %fullquote% " variable to the footer of the signature.
- Save your changes.
The ticket's history will now include each reply sent to the customer .