HELP FILE

How to enable full correspondence of ticket history

To view the full ticket correspondence on each ticket, a variable to the signature must be added as follows:

  1. In the Bold360 ai Console, go to Admin Center > Ticketing Settings.
  2. On the Signatures tab, click on a signature to edit.
  3. Add the " %fullquote% " variable to the footer of the signature.
  4. Save your changes.

The ticket's history will now include each reply sent to the customer .