HELP FILE

How to display message time stamps?

In conversational widgets, you can display the time when the bot, customers, and agents send messages.

To display time stamps, do the following:

  1. In the Bold360 ai Console, go to Touchpoints > Widgets and click Personalize on the Floating widget pane.
  2. Select the Knowledge Base or URL for your conversational widget.
  3. On the Advanced tab, select Display message time stamps.
  4. Save your changes.