How to display FAQ's in the floating widget as first interaction?

In the floating widget, it is possible to add a behavior so that when a user clicks on the widget, it will display the most popular FAQ's.

To add this behavior, do the following:

  1. In the Bold360 ai Console, go to Touchpoints > Widgets .
  2. Click on the Personalize button under floating widget, and choose the URL or knowledge base.
  3. Go to the Position & Size tab, and select Open on click.
  4. Go to the FAQ tab, and click Add FAQ List.
  5. Click More and make sure Display upon widget load is selected.
  6. Click Save Changes on the widget preview section to save the new settings.