How to display FAQ's in the floating widget as first interaction?
In the floating widget, it is possible to add a behavior so that when a user clicks on the widget, it will display the most popular FAQ's.
To add this behavior, do the following:
- In the Bold360 ai Console, go to .
- Click on the Personalize button under floating widget, and choose the URL or knowledge base.
- Go to the Position & Size tab, and select Open on click.
- Go to the FAQ tab, and click Add FAQ List.
- Click More and make sure Display upon widget load is selected.
- Click Save Changes on the widget preview section to save the new settings.