HELP FILE

How to create a new Support Center in Bold360 ai?

Within a single account you can offer multiple Support Centers across different parts of your website or to different user groups or device types.

If you have any specific requests regarding the Support Center, feel free to contact us and we will do our best to assist you.

  1. Go to Touchpoints > Support Center.
  2. Click Add Support Center.
  3. When prompted, enter the name of the support center (you can change it later) and click Save.
The Support Center is created.
Tip: You can create multiple support centers per knowledge base.

Support center domain
This field contains the subdomain used to access this support center. You will also need to create a CNAME record for this subdomain, typically, you can do it at your domain DNS provider side. Please note that CNAME changes will not take effect instantly because of the DNS propagation, you will have to wait for some time before it is updated. If, for some reason, you cannot use your own subdomain yet, you can contact us and we will provide you a temporary one.
Main Site URL
This field contains your website main URL when you use the Support Center in an iframe. iI you want to use this subdomain in a production environment as well, then your Main Site URL can be the same as the Support center domain.