How to configure/add the FAQ below the support page / floating widget?
- In the Bold360 ai Console, go to .
- Click Personalize under the widget type that you want to customize.
- On the FAQ tab you have the following options:
- Display upon widget load - The FAQ is displayed immediately when the widget appears
- Display when there are no search results - Display the FAQ when the bot cannot offer an answer
- Display when search field is cleared - Display the FAQ when the customer clears the search field
If the contextual answers feature is enabled in the account, you have the following additional options:
- Context filtering: Select the context of the FAQ answers to show.
- Required context: If you choose a specific context category, only FAQ answers in that category will be shown.