HELP FILE

How to assign a label for a ticket escalated from a certain page?

Use the following API in your Bold360 ai script in the relevant page, to associate a label with a page:

_nRepData["formValues"].push(["label", "label1", "LABEL-ID"]);

You must replace LABEL-ID with the ID shown in the label editor. To edit a label, go to Knowledge > All articles and click Labels in the toolbar on the top. Click Edit next to the label that you want to use. You can assign multiple labels by adding multiple lines. For the full contact-form API reference, click here.